David has an engineering background with degrees in Chemical Engineering and Computer Science from Texas A&M. He has worked for Andersen Consulting, Exxon, several smaller companies, and finally at Walt Disney World in Orlando. Just over 20 years ago, David left Disney and started Customer Centered Consulting Group, Inc. (CCCG). In 2008, David started a second company called Remote Office Consulting to help organizations plan for and successfully implement a remote workforce plan.

David is a featured columnist in several newsletters and the author of four books on customer service titled:

· Business Meets the Bible

· Monday Morning Customer Service

· A Culture of Service

· Service Where It Counts